At Poppytshirt, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and that’s okay. This Refund and Returns Policy outlines everything you need to know about how we handle returns, exchanges, and refunds. Our goal is to make this process as transparent, fair, and convenient as possible.
Return & Exchange Window
We offer a generous 50-day return and exchange policy from the date your order is delivered. This gives you ample time to inspect your items, try them on, and decide if they’re the right fit for you. If you’re not completely happy with your purchase, you can return it within this timeframe for a refund or exchange.
Return Eligibility
To be eligible for a return or exchange:
- The item must be unused, unworn, and unwashed.
- All original tags and packaging must be intact.
- The product must be in resalable condition.
Please note that items showing signs of wear or damage, or items that are returned beyond the 50-day window, will not be accepted.
Non-Returnable Items
Certain items are excluded from our return policy:
- Customized or personalized products made specifically for you.
- Final sale or clearance items, which are not eligible for return or exchange unless defective.
- Gift cards, which cannot be returned or exchanged for cash.
Contact & Return Instructions
To initiate a return or request a refund, please follow the steps below to ensure a smooth and timely process:
Step 1: Submit Your Request
Reach out to our customer service team at support@poppytshirt.com. In your email, please include the following details:
- Your order number or proof of purchase
- A brief explanation of the issue
- Photos of the product, especially if it’s damaged or incorrect
- Any relevant communication regarding your order
Step 2: Wait for Confirmation
Our team will review your request within 2-3 business days. If your return is approved, you will receive a confirmation email with the return address and detailed instructions.
Step 3: Return the Product
- Only send the item after receiving confirmation from our team.
- Include a tracking number with your return shipment for proof of delivery.
- Unless the item is defective or incorrect, the return shipping cost is the responsibility of the customer.
Step 4: Refund Timeline
Please allow 7 business days for the refund to reflect in your account, depending on your payment provider.
Once your return is received and inspected, refunds are typically issued within 7 business days.
You will be notified by email once the refund is processed.
Refunds include the original product price and initial shipping fee, if applicable.
Exchanges
If you’d like to exchange an item for a different size, color, or design:
- Please mention this in your return request.
- Exchanges are subject to product availability.
- If the requested item is out of stock, you may choose a refund or wait until restocking.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Contact us within 7 days of delivery with clear photos of the issue.
- We will arrange a replacement or offer a full refund at no additional cost.
Cancellations and Order Changes
- You can cancel or modify your order within 12 hours of placing it.
- After this period, production begins and changes are no longer guaranteed.
Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our support team. We’re here to help and ensure you have a positive experience with Poppytshirt.
Poppytshirt – Designed for Comfort, Backed by Care.
